Product code: B10-027Price: S$11.00
Title: The Fred Factor
Author(s): Mark Sanborn
Condition: Brand New
Description:
"Service is the heart of leadership, and one of the finer compliments you could ever receive is: "You're a Fred!" I urge you to read this engaging and insightful book and find out why. Become a Fred! It will enrich your life by showing you how to enrich the lives of others and create Reving Fan customers." - Ken Blanchard, coauthor of The one minute manager and the on-time, on-target manager
"When your life is at low tide, when your professional commitment is wavering and you just want to get the job done and go home at the end of the day, what can you do?
Here's what I do: I think about the guy who used to deliver my mail. Because if Fred the Postman could bring extraordinary creativity and commitment to putting mail in a box, I can do as much or more to reinvent my work and rejuvenate my efforts. He is proof that there are no insignificant or ordinary jobs when they're performed by significant or extraordinary people.
That's what I call the Fred Factor." - From The Fred Factor
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